Terms of service

1. Overview

This website is operated by RXC Balti OÜ under the brand name Cells8.

Throughout the website, the terms “Cells8”, “we”, “us” and “our” refer to RXC Balti OÜ.

By visiting our website, creating an account, purchasing a product or otherwise using our services, you agree to be bound by these Terms of Service.

These Terms of Service apply to all users of the website, including visitors, customers and persons who submit content or information through the website.

2. Company Information

Company: RXC Balti OÜ
Registry code: 14147572
Address: Rannamõisa tee 5a, 13516 Tallinn, Estonia
Email: health@cells8.com
Phone: +372 5055153

3. Related Policies

Purchases made through the Cells8 online store are also governed by the following policies:

• Terms of Sale and Return Policy;

• Shipping Policy;

• Privacy Policy;

• Cookie Policy or cookie preference settings.

These documents form an integral part of the agreement between the customer and Cells8.

If there is a conflict between these Terms of Service and the Terms of Sale and Return Policy concerning a purchase, the Terms of Sale and Return Policy will apply to that purchase.

4. Eligibility and Acceptable Use

By using this website, you confirm that you have the legal capacity to enter into a binding agreement or that you are using the website with the permission of a parent or legal guardian.

You may use the website only for lawful purposes.

You must not:

• use the website in violation of applicable law;

• submit false, misleading or fraudulent information;

• interfere with the security or operation of the website;

• attempt to gain unauthorized access to the website, its systems or other users’ data;

• introduce viruses, malicious code or other harmful technology;

• copy, scrape or commercially exploit website content without our prior written permission;

• use the website or its content to infringe the rights of Cells8 or any third party.

We may restrict or terminate access to the website if these terms are materially violated.

5. Product Information

We aim to present product descriptions, specifications, images, prices and availability as accurately as possible.

Product colours and appearance may vary slightly depending on screen settings, lighting and manufacturing variations.

We may correct typographical errors, inaccuracies or omissions and update product information when necessary.

Such corrections do not limit any mandatory rights available to consumers under applicable law.

6. Wellness and Health Information

Cells8 products and website content are intended for general wellness and informational purposes unless expressly stated otherwise.

Information provided on the website, including blog articles, guides, product descriptions and suggested routines, does not constitute medical advice, diagnosis or treatment.

Cells8 products are not intended to replace professional medical care.

Users should consult a qualified healthcare professional before using a product where appropriate, particularly if they:

• have a medical condition;

• are pregnant;

• use photosensitising medication;

• have unusual sensitivity to light;

• have concerns regarding whether a product is suitable for them.

Users must follow the product instructions, safety warnings and recommended usage guidelines supplied with the product.

7. Orders

Submitting an order constitutes an offer to purchase the products included in the order.

An automated order confirmation confirms that we have received the order. The sales contract enters into force when payment has been received and the order has been accepted by Cells8.

We may reject or cancel an order for legitimate reasons, including:

• suspected fraud or misuse;

• incorrect pricing or product information;

• lack of product availability;

• inability to verify payment or delivery information;

• restrictions affecting the requested delivery destination.

If we cancel an order after payment has been received, the relevant payment will be refunded.

Further terms concerning prices, payments, delivery, returns, defective products and refunds are set out in our Terms of Sale and Return Policy.

8. Prices and Availability

Prices are displayed in euros unless otherwise stated.

Prices include the applicable value added tax where required.

Shipping costs and any other applicable charges are displayed before the order is submitted.

Product availability may change without notice. Placing a product in the shopping cart does not reserve it.

9. Accounts and Customer Information

Where account registration is available, users are responsible for maintaining the confidentiality of their login credentials and for activity carried out through their account.

Users must provide accurate, current and complete information.

Please notify us promptly if you suspect unauthorized access to your account.

We process personal data in accordance with our Privacy Policy.

10. Intellectual Property

The website and its contents, including text, product names, trademarks, logos, photographs, videos, graphics, designs and software, are owned by or licensed to RXC Balti OÜ and are protected by applicable intellectual property laws.

You may access and use the website for personal and non-commercial purposes.

You may not reproduce, distribute, modify, publish, sell, license or otherwise commercially exploit website content without prior written permission from RXC Balti OÜ or the relevant rights holder.

11. Third-Party Services and Links

The website may contain links to third-party websites or use services provided by third parties, including payment providers, delivery companies, analytics services and Shopify.

We are not responsible for the content, availability, security or privacy practices of independent third-party websites.

Your use of third-party services may be subject to separate terms and privacy policies issued by those providers.

Nothing in this section limits our responsibility for third parties used by us to fulfil our contractual obligations to customers.

12. User Content and Communications

Where users are permitted to submit reviews, comments, images or other content, they confirm that:

• they have the right to submit the content;

• the content is accurate and lawful;

• the content does not infringe intellectual property, privacy or other rights;

• the content does not contain unlawful, abusive or malicious material.

By submitting content for publication, the user grants Cells8 a non-exclusive, worldwide, royalty-free licence to use, reproduce and display that content for operating and promoting Cells8, subject to applicable law.

We may remove content that violates these terms or applicable law.

13. Prohibited Conduct

Users must not use the website:

• for fraudulent or deceptive activity;

• to impersonate another person;

• to collect personal data without authorization;

• to send spam or unsolicited commercial communications;

• to circumvent website security measures;

• to interfere with the rights or experience of other users;

• to violate intellectual property, privacy or consumer protection laws.

14. Availability of the Website

We aim to keep the website available and functioning correctly but cannot guarantee uninterrupted or error-free access at all times.

Access may be temporarily restricted due to maintenance, updates, technical failures, security issues or circumstances outside our reasonable control.

Where reasonably possible, we will take appropriate steps to restore access.

15. Liability

Nothing in these Terms of Service excludes or limits liability that cannot lawfully be excluded or limited, including liability for intentional misconduct, gross negligence, personal injury caused by negligence or mandatory consumer rights.

To the extent permitted by law, Cells8 is not liable for indirect or consequential losses that were not reasonably foreseeable at the time the agreement was entered into.

Cells8 is not responsible for losses caused by:

• misuse of a product;

• failure to follow product instructions or safety warnings;

• unauthorized modification of a product;

• events outside our reasonable control.

This section does not affect the Consumer’s statutory rights concerning defective or non-conforming goods.

16. Changes to These Terms

We may update these Terms of Service when necessary due to changes in our services, business practices or applicable law.

The version applicable to a purchase is the version available when the order is placed.

Material changes will not apply retroactively to completed purchases unless required by law or expressly agreed with the customer.

17. Severability

If any provision of these Terms of Service is found to be unlawful, invalid or unenforceable, the remaining provisions will continue in effect.

The invalid provision will be interpreted or replaced to the minimum extent necessary to make it lawful and enforceable.

18. No Waiver

Failure by Cells8 to enforce a provision of these Terms of Service does not constitute a waiver of that provision or any other right.

19. Governing Law and Dispute Resolution

These Terms of Service are governed by Estonian law.

This choice of law does not deprive consumers residing in another country of mandatory consumer protections available under the law of their country of residence.

The parties will first attempt to resolve disputes through direct communication.

Consumers may also submit disputes to an appropriate consumer dispute resolution body or competent court in accordance with applicable law.

20. Contact

Questions concerning these Terms of Service may be sent to:

Email: health@cells8.com
Phone: +372 5055153
Address: Rannamõisa tee 5a, 13516 Tallinn, Estonia